Selling Conditions

SELLING CONDITIONS AND TERMS OF PAYMENT

There is no minimum order. Reef Joker sells with the WYSIWYG way (“What You See Is What You Get”). It means that the coral you are looking at in the picture is exactly the one you will receive at home. Except for customer special requests, the orders will be processed during the first three days of the week (Monday, Tuesday and Wednesday). Once the online order will be completed, you will receive a confirmation by e-mail and the tracking number of your delivery, in order to be able to follow your purchase step by step.   

 

ACCEPTED PAYMENTS 

 

CREDIT CARD – PAYPAL

You can safely pay by credit card or right from your Paypal account. As soon as the online transaction will be completed, PayPal will charge immediately the right amount.

 

BANK TRANSFER

Advanced payment to:

REEF JOKER

BCC DI BARLASSINA CREDITO COOPERATIVO      

Agencie di Lainate

IBAN: IT33C0837433220000013351227 - BIC ICRAITRRAE0

As soon as the bank transfer will be validated, Reef Joker will process your order.

 

COLLECT AT OUR HEADQUARTERS

Upon agreement by phone or e-mail you can collect your order right at our showroom in Garbagnate Milanese, via Trieste 86.

 

PRICES AND INVOICES

All prices are VAT included.The invoice will be automatically sent by e-mail in a PDF file right after your order.

 

TRANSPORT

Reef Joker is not responsible for any damage or delay caused by the courier.

At the delivery time, before signing the delivery note, we recommend to our customer to verify:   

- The number of parcels  

- Ensure yourself that the packaging has not been damaged.

In case of transportation damages: If at the delivery time the parcel should shows an evident damage, we ask our customer to accept it as a “good unchecked”.

In this case we expect you to inform Reef Joker.

Please attach some pictures as a proof of the damage. Otherwise the parcel will be considered delivered regularly. 

 

GOODS REPLACEMENT

Reef Joker will provide the replacement of goods or the total refund in case of death of the animal. The replace or refund must be documented with pictures no later than 48 hours with a registered mail to Reef Joker Via Trieste 78 20024 Garbagnate Mil.se(MI) Italy

 

RETURN RULES

The annulment will be accepted within 10 days after the delivery sending an e-mail and a registered mail to Reef Joker Via Trieste 86 20024 Garbagnate Mil.se(MI) Italy – Goods codes and terms of refund must be specified. Shipping fees won’t be refund. 

Shipping fees will be refund only if: 

- the product is not the one you ordered

- the product is damaged

The amount of the refund will be based on standard prices of the shipping company. No extra coasts will be refund.

The shipping company can collect the parcel right at your address. The coast of this extra service will be previously specified by e-mail. 

 

PACKAGING

The packaging is guaranteed by Reef Joker’s professionalism. The packaging is made up with:

- Double nylon bags, heat-sealed

- Specific insolating boxes with anti crasch polystyrene

In winter time a warmer is added in our packaging, in order to keep a constant temperature inside. We do not charge any extra costs.  

 

SHIPPING TARIFS ITALY

For national delivery the shipping company is TNT

TNT standard delivery - within 24 hours -  € 15,00.

TNT Traco 10 - within 10.00 am of the following day -  € 25,00

TNT Airplus Islands/Calabria - within 24 hours -  € 20,00.

 

SHIPPING TARIFS EUROPE

For international delivery (European community) Reef Joker delivery in the following states in 24h

FRANCE, AUSTRIA, LUXEMBURGO, GERMANY, HOLLAND, BELGIUM - 35 €

UNITED KINDOM, IRELAND, SPAIN, PORTUGAL,DENMARK - 45 €

CZECH REPUBLIC, HUNGARY, SLOVAKIA, SLOVENIA, POLAND, FINLAND - 49 €

GREECE, ROMANIA, BULGARIA, ESTONIA, LITHUANIA - 69 €

Reef Joker is not responsible for damages or delays caused by the shipping company. 

 

PRODUCTS GUARANTEE

The 24 months guarantee, referred to the Legislative decree article number article 24/02, can only be applied in case of compliance deficiency of the product purchased, used as per attached technical sheet. The guarantee can only be applied to the private customer, who has not bought it for business reason (without P. IVA in the form).  

In case of compliance deficiency, Reef Joker will replace the product or will reduce its price in order to solve the dispute. 

The customer will be allow to send the parcel back to Reef Joker only after authorization.    Reef Joker, Via Trieste 86 - 20024 Garbagnate Mil.se (MI) – ITALY.

In case the seller won’t able to ensure to his customer a guaranteed product (restored or replaced), Reef Joker could discretional decide to totally refund it or to replace it with another product equal or superior.


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